Privacy Policy for bonus99 Players

Introduction

bonus99 respects the privacy of every player, visitor, and account holder who uses the bonus99 website and related gaming services. This Privacy Policy describes the standards applied when bonus99 processes personal information connected with account registration, identity verification, online casino play, sports betting, bonuses, customer support, MYR deposits, and withdrawals.

By creating an account or continuing to use bonus99, you acknowledge that personal information will be processed as described in this Privacy Policy. Where consent is required for a particular activity, bonus99 will request it separately. Refusing optional processing will not prevent access to core services, although refusing information required for identity, payment, or security checks may prevent account use or withdrawals.

Scope and Definitions

This Privacy Policy applies to information processed through https://bonus99.cam, the responsive mobile interface, customer support channels, payment workflows, account verification systems, and services directly controlled by bonus99. It applies whether you access bonus99 from Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, or another location.

For this Privacy Policy:

• Personal information means data that identifies, relates to, describes, or can reasonably be linked with an individual.
• Processing includes collecting, recording, organising, storing, reviewing, using, disclosing, restricting, anonymising, or deleting personal information.
• Account data means registration details, preferences, verification status, login records, account restrictions, and support history.
• Transaction data means records connected with deposits, wagers, bonus credits, withdrawals, payment channels, and account balances.
• Service provider means an organisation that processes information to provide technology, payment, security, verification, hosting, game, analytics, or support functions for bonus99.

Information We Collect

The information collected by bonus99 depends on how you use the platform. We seek to collect information that is relevant and proportionate to the service or compliance purpose involved.

Identity and contact information

This may include your legal name, username, date of birth, residential address, nationality, email address, mobile number, preferred language, and communication preferences. bonus99 may also process copies or details from government-issued identification and proof-of-address documents for KYC purposes.

Account and gaming information

bonus99 records account creation details, login history, sports wagers, casino sessions, games played, stakes, winnings, losses, bonus participation, wagering progress, VIP tier, account limits, self-exclusion status, and interactions with responsible gambling tools. This information supports account administration, dispute handling, fraud detection, and player protection.

Financial and transaction information

Transaction records may include amounts deposited or withdrawn in MYR, payment method, bank or e-wallet account identifiers, reference numbers, timestamps, verification status, and transaction outcomes. Supported channels may include Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, and Hong Leong.

Technical and usage information

bonus99 may collect IP address, device type, operating system, browser details, approximate location derived from IP, language setting, session identifiers, security events, referral source, and pages or features used. Precise device location is not collected unless it is clearly requested and permitted.

Communications and support records

We may retain live chat transcripts, email correspondence, complaint records, account notes, document submissions, and records of calls or messages where permitted. These records allow bonus99 to investigate issues consistently and maintain an auditable account history.

How We Collect Personal Information

bonus99 may collect personal information through the following channels:

1. Directly from you when you register, verify your identity, set account preferences, contact support, claim a bonus, or request a withdrawal.
2. Automatically from your device when you browse, sign in, place a wager, or use platform security and session features.
3. From payment providers when DuitNow, FPX, a Malaysian bank, or an e-wallet confirms or rejects a transaction.
4. From verification and fraud-prevention providers when bonus99 validates identity documents, assesses account risk, or checks transaction consistency.
5. From gaming and sports systems when game sessions, odds, bets, settlements, or results are recorded.

If you provide information about another person, you must have a lawful basis and appropriate permission to do so. You must not submit another person's identification, bank information, e-wallet details, or contact data to operate your bonus99 account.

How bonus99 Uses Personal Information

bonus99 processes personal information for the following operational and regulatory purposes:

• Creating, administering, authenticating, and securing player accounts;
• Confirming identity and enforcing the requirement that players must be aged 21 or above;
• Processing MYR deposits, bonus credits, stakes, settlements, and withdrawals;
• Providing online casino, live dealer, slot, Liga Super Malaysia, EPL, UFC, and other sports betting services;
• Detecting fraud, account takeover, collusion, bonus abuse, money laundering, payment misuse, and technical manipulation;
• Responding to support requests, complaints, disputes, account closure requests, and responsible gambling enquiries;
• Applying deposit limits, time-outs, self-exclusion instructions, and risk-based player protection measures;
• Maintaining platform reliability, analysing errors, and improving navigation, mobile performance, and service quality;
• Sending service communications, such as security alerts, transaction confirmations, policy notices, and account updates;
• Sending promotional messages where legally permitted and consistent with your communication choices.

Grounds for Processing

Depending on the activity and applicable law, bonus99 processes personal information because it is necessary to perform the agreement with you, comply with legal or licensing obligations, pursue legitimate interests, protect vital interests, establish or defend legal claims, or act with your consent.

Payments, KYC, and Financial Records

bonus99 processes transaction data to complete deposits and withdrawals, reconcile account balances, investigate disputed payments, and satisfy financial crime controls. Payment providers may process information under their own privacy terms while also supplying transaction confirmations to bonus99.

For KYC checks, bonus99 may request identification, proof of address, payment ownership evidence, or information about the source of funds where proportionate to transaction activity. Documents are reviewed only by authorised personnel and approved verification providers. Account access or withdrawal processing may be restricted where required information is incomplete, inconsistent, or reasonably suspected to be fraudulent.

bonus99 will not require you to provide a complete online banking password. Authentication for Maybank, CIMB, Public Bank, Hong Leong, DuitNow, FPX, Touch 'n Go eWallet, Boost, or GrabPay should occur through the relevant provider's authorised process.

When Information May Be Disclosed

bonus99 does not disclose personal information without a valid purpose. Information may be shared with carefully selected recipients where necessary to operate the platform, comply with a duty, or protect players and the service.

• Payment providers and banks for transaction processing, verification, reconciliation, refunds, and dispute management;
• Identity and fraud-prevention providers for KYC, document validation, sanctions screening, risk assessment, and account protection;
• Technology and hosting providers for secure infrastructure, backups, platform maintenance, analytics, and incident response;
• Gaming and sports service providers where data is required to deliver, settle, or investigate a game session or wager;
• Professional advisers, auditors, and insurers where confidentiality obligations apply;
• Regulators, law enforcement, courts, or public authorities where disclosure is legally required or necessary to protect legal rights;
• A successor organisation in connection with a genuine merger, restructuring, or transfer of business, subject to appropriate confidentiality safeguards.

Service providers are expected to process information only for documented purposes, apply appropriate security controls, maintain confidentiality, and retain records no longer than necessary for their assigned role.

International Data Processing

As bonus99 operates within an international online gaming environment, information may be processed in jurisdictions outside Malaysia. This may occur where hosting infrastructure, game systems, payment operations, customer support, security services, or compliance teams are located abroad.

When personal information is transferred internationally, bonus99 applies contractual, organisational, and technical safeguards appropriate to the nature of the information and the destination. These may include confidentiality clauses, processing restrictions, access controls, encryption, transfer assessments, and recognised contractual protections.

Cookies and Similar Technologies

bonus99 uses cookies and comparable technologies to maintain signed-in sessions, remember preferences, support security, prevent fraudulent access, measure platform performance, and understand how features are used. Some cookies are essential for account functions and cannot be disabled without affecting service availability.

Non-essential analytics or personalisation technologies may be controlled through available browser settings or consent tools. Blocking all cookies may prevent login, payment verification, game loading, or the retention of language and security preferences.

Cookie data may include a randomly generated identifier, expiry time, device information, session status, and limited usage events. bonus99 does not intentionally store complete bank credentials or identification document images within browser cookies.

Data Security

bonus99 applies layered safeguards designed to protect personal information against unauthorised access, alteration, disclosure, loss, or destruction. Measures include encrypted connections, password controls, two-factor authentication options, access restrictions, transaction monitoring, backups, logging, vulnerability management, and staff confidentiality requirements.

No online system can guarantee absolute security. Players also have an important role: use a unique password, protect your mobile device, enable available authentication controls, sign out on shared devices, and notify bonus99 promptly if you identify suspicious account activity.

Data Retention

bonus99 keeps personal information only for as long as reasonably necessary for the purpose for which it was collected and for applicable legal, licensing, accounting, fraud-prevention, responsible gambling, security, and dispute-resolution requirements.

Closing an account does not always permit immediate deletion. Certain identity, transaction, self-exclusion, complaint, and security records may need to be retained after closure to prevent duplicate accounts, enforce player protection measures, investigate disputes, or meet regulatory duties. When retention is no longer justified, information is securely deleted or irreversibly anonymised.

Retention periods vary according to record type, risk, and applicable obligations. bonus99 reviews stored information periodically and restricts access to archived records.

Your Privacy Rights

Subject to applicable law and appropriate identity verification, you may ask bonus99 to exercise rights relating to your personal information. Depending on your circumstances, these may include:

• Requesting confirmation of whether bonus99 processes your personal information;
• Requesting access to eligible personal information and information about its processing;
• Correcting inaccurate or incomplete account details;
• Requesting deletion where continued retention is not legally or operationally required;
• Requesting restriction of certain processing while an accuracy or legal issue is reviewed;
• Objecting to eligible processing based on legitimate interests;
• Withdrawing consent for future processing where consent is the applicable basis;
• Opting out of non-essential promotional communications;
• Requesting portable data where the right applies and the data is technically suitable.

bonus99 may request reasonable proof of identity before completing a privacy request. This protects account information from disclosure to an impersonator. Requests may be declined or limited where they conflict with legal obligations, fraud prevention, other individuals' rights, or the integrity of an active investigation. Where possible, bonus99 will explain the reason.

Responsible Gambling Information

bonus99 may process account activity, deposit frequency, losses, session duration, limit changes, support interactions, and self-exclusion records to provide responsible gambling tools and identify potential indicators of harm. This processing supports deposit limits, cooling-off periods, time-outs, risk reviews, and self-exclusion.

Information connected with self-exclusion may be retained after account closure so bonus99 can continue enforcing the exclusion and prevent circumvention through a duplicate account. Access is restricted to staff and providers who require the information for player protection, security, or compliance.

Learn more about deposit limits, session controls, cooling-off periods, and self-exclusion on the Responsible Gambling page.

Age Restriction and Minors

bonus99 is intended only for players aged 21 and above. We do not knowingly permit minors to register, deposit, wager, or use casino-style gambling services. Date-of-birth information and identity documentation may be processed to confirm eligibility.

If bonus99 reasonably believes that an account belongs to a person under 21, the account may be suspended immediately while the matter is investigated. If you believe a minor has provided information to bonus99, notify our support team using the contact details below.

Changes to This Privacy Policy

bonus99 may update this Privacy Policy to reflect changes in services, technology, risk controls, legal obligations, or regulatory expectations. The revision date at the top of this page identifies the latest version.

Where a change materially affects how personal information is processed, bonus99 will provide a reasonable notice through the platform, account communication, or registered email address where appropriate. Continued use after the effective date means the revised policy applies to subsequent processing, except where fresh consent is legally required.

Contact Us

Questions, complaints, and privacy rights requests may be directed to the bonus99 support and privacy team. Please do not send complete passwords, banking passwords, one-time codes, or unredacted payment card security information.

If your concern relates to platform rules, please review the Terms & Conditions. General account and payment answers are available on the FAQ page.